Terms and conditions

Effective: 6 August 2026 · Version 2026-08-06 · These terms apply only to business customers. Kaumaster does not sell to consumers. The German version is legally controlling.

1. Supplier and scope

These terms apply to contracts between Kaumaster, proprietor Redas Klerauskas,Am Beckers Busch 2, 42799 Leichlingen, Deutschland, and its business customers through the protected B2B shop or by individual agreement.

The offer is intended solely for entrepreneurs within the meaning of section 14 BGB, legal entities under public law and special funds under public law. By registering and placing an order, the customer confirms that it acts in the course of its commercial or independent professional activity. Customer terms apply only if Kaumaster accepts them expressly in text form.

2. B2B customer account

Shop access is granted only after review and explicit approval. There is no entitlement to an account. The customer keeps its company, contact, delivery and billing details complete and current. Login details must not be shared with unauthorised third parties.

3. Offer and conclusion of contract

Product displays, stock indicators and prices are invitations to place an order, not binding offers. By selecting “Place binding order”, the customer makes a binding offer for the products and terms shown in the checkout. The customer can review and correct products, quantities and addresses before submitting the order.

The automatic order receipt confirms only that the order reached Kaumaster. It is not an acceptance. A contract is concluded when Kaumaster expressly confirms the order, sends the invoice or dispatches the goods, whichever occurs first. Kaumaster may accept the offer within 14 calendar days after receipt. After that period, the customer is no longer bound by it.

Where the final parcel count is not known when the order is submitted, the customer's offer includes carriage at the checkout rate for each parcel actually required. Kaumaster will not use more parcels than required under the carrier's weight, volume and safety rules. A different shipping method or pricing rule requires a separate agreement before acceptance.

The contract language is German. Order information and processing status remain available in the customer account. The applicable terms can be opened, saved and printed before the order is sent.

4. Products and natural variations

The product description, labelling and agreed specification determine the contractual quality. Natural products, including natural chews, can vary in shape, colour, smell, texture and size within product-specific and lawful limits. Such variations are not defects if they do not materially impair the agreed quality or normal use.

Quantity and weight variations are permitted only within applicable legal tolerances and the product labelling. The customer must observe origin, composition, feeding and storage information when using or reselling the products.

5. Prices, VAT and shipping

All shop prices are net prices. Statutory VAT and shipping costs are added. Approved customer discounts appear in the order summary. Intra-Community supplies are subject to the statutory conditions, including a valid VAT identification number matching the delivery country.

Shipping is charged at the rate shown for each parcel actually required. The final number of parcels is determined after packing, based on weight, volume, carrier rules and safe transport. The resulting shipping amount appears on the invoice. See Shipping and payment for details.

6. Delivery

Delivery is made to the approved address stored in the customer account. Deliveries outside Germany require acceptance of the delivery country for the specific order. Delivery times in the shop are planning estimates. A fixed deadline applies only when confirmed expressly in text form.

Stock goods are dispatched after order processing. Products that must be procured are normally ready for dispatch in about two weeks unless the product page or confirmation states otherwise. Reasonable partial deliveries are permitted. Extra shipping caused by a partial delivery initiated by Kaumaster is charged only after prior agreement.

7. Payment and default

The approved payment method appears in the checkout and on the invoice. With prepayment, goods are dispatched after full payment. For purchases on account, the amount is due without deduction by the date stated on the invoice. Statutory business default interest, the statutory fixed compensation and any proven additional loss remain applicable.

If due prepayment is not made after a reminder and reasonable additional period, Kaumaster may withdraw from the contract under the statutory rules.

8. Retention of title

Goods remain the property of Kaumaster until all existing and future claims from the ongoing business relationship have been paid. The customer may resell reserved goods in the ordinary course of business. Claims from resale, including VAT, are assigned to Kaumaster in advance up to the unpaid invoice amount. Kaumaster accepts the assignment. The customer may continue collecting such claims while meeting its payment obligations properly. If the realisable value of the security exceeds the secured claims by more than ten percent, Kaumaster will release security of its choice on request.

9. Passing of risk and transport damage

The risk of accidental loss or deterioration passes to the customer when the goods are handed to the carrier or other party responsible for dispatch, unless mandatory law provides otherwise. Visible transport damage should be documented on delivery and reported promptly with the order number, photographs and a description. Statutory rights are not limited by this cooperation.

10. Inspection, notice of defects and warranty

Where the purchase is a commercial transaction for both parties, section 377 HGB applies. The customer must inspect the goods promptly after delivery and report apparent defects without undue delay. Hidden defects must be reported promptly after discovery. Statutory rules apply to customers outside section 377 HGB.

A justified claim is remedied under the statutory rules. Kaumaster may refuse the customer's chosen type of cure if it would involve disproportionate cost. If cure fails or is unreasonable, statutory remedies apply. Claims for defects expire twelve months after delivery where a reduction is legally permitted. The reduction does not apply to supplier recourse claims under sections 445a, 445b and 478 BGB. It also does not apply to intent, gross negligence, injury to life, body or health, fraudulent concealment, guarantees or product liability claims.

11. Returns

Businesses have no statutory right of withdrawal. Consumers are not supplied. Mandatory consumer rights remain unaffected if a consumer contract is concluded exceptionally. Returns outside statutory defect rights require prior approval. Accepting an unannounced return does not acknowledge a duty to refund. See Returns and complaints.

12. Liability

Kaumaster has unlimited liability for intent and gross negligence, culpable injury to life, body or health, product liability and an expressly assumed guarantee. For ordinary negligence affecting an essential contractual obligation, liability is limited to the foreseeable loss typical for the contract. Otherwise, liability for ordinary negligence is excluded to the extent permitted by law.

13. Events beyond reasonable control

Events outside Kaumaster's reasonable control, including natural events, official measures, lawful industrial action, transport disruption, energy failure or animal disease, extend performance periods for the duration of the disruption plus a reasonable restart period. The same applies to non-delivery by a supplier where Kaumaster is not at fault and had entered into a timely matching procurement transaction. If the disruption lasts longer than 30 days, either party may withdraw from the unperformed part of the contract.

14. Product safety, storage and recalls

The customer follows product labelling, storage conditions, minimum durability and usage instructions. It must not alter labels or batch details and must maintain legally required traceability when reselling. In a safety notice or recall, the customer must block affected batches promptly and provide the information needed for traceability.

15. Set-off and retention rights

The customer may set off undisputed claims, claims established by final judgment or claims ready for decision. Counterclaims from the same contract remain unaffected. A right of retention may be exercised only for claims arising from the same contractual relationship.

16. Law, venue and language

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, legal entity under public law or special fund under public law, claims against Kaumaster are subject to the exclusive jurisdiction of the courts at Kaumaster's place of business. Kaumaster may also sue at the customer's general place of jurisdiction.

The German version of these terms is controlling. This translation is for information only.

17. Final provision

If an individual provision is or becomes invalid, the remaining provisions continue to apply where legally permitted. The statutory rules replace the invalid provision.